Return & Refund Policy
At Zayrah Store, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.
Returns
• Products can be returned within 7 days of delivery.
• Items must be unused, in original packaging, and in resalable condition.
• Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Non-Returnable Items
• Used skincare or cosmetic products
• Items without original packaging
• Customized or discounted items (unless damaged)
Refunds
• Once we receive and inspect the return, we’ll notify you via email.
• Approved refunds will be processed to your original payment method within 7 working days.
• Shipping charges are non-refundable.
Damaged or Wrong Item
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.
Exchange Policy
We currently do not offer direct exchanges. You may return the item and place a new order separately.
How to Start a Return
Email us at zayrah.skincare@gmail.com with:
• Your order number
• Reason for return
• Photo (if applicable)
Need Help?
If you have any questions, reach out at zayrah.skincare@gmail.com
- Choosing a selection results in a full page refresh.
